Social Work Interviewing and Counselling Skills

This course introduces the essential interviewing and counselling skills required for effective social work practice. You'll learn how to build rapport, conduct purposeful interviews, communicate with empathy, and apply fundamental counselling techniques while maintaining professional ethics and cultural sensitivity. By the end of the course, you'll be equipped to engage clients confidently and foster collaborative helping relationships across a variety of practice settings.

By the end of this course, learners should be able to:

1. Demonstrate active listening and effective verbal and non-verbal communication skills.
2. Apply interviewing techniques to establish trust and build professional helping relationships.
3. Use empathy, questioning, and reflection to support client engagement and information gathering.
4. Identify the stages of a social work interview and counselling session.
5. Maintain professional boundaries, confidentiality, and ethical standards during client interactions.
6. Respond appropriately to clients from diverse cultural and social backgrounds using person-centered and strengths-based approaches.