School of Digital Innovation and Artificial Intelligence in Social Work / Chatbots and Automated Client Support Systems
Chatbots and Automated Client Support Systems
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Learning objectives
1. Construct the core concepts, theories and debates underpinning chatbots and automated client support systems, situating them within both global scholarship and African lived realities.
2. Appraise practical tools and methods for delivering chatbots and automated client support systems in low-resource, high-need community settings.
3. Formulate how chatbots and automated client support systems intersects with gender, environment, mental health and governance within the SWEEP integrated practice model.
4. Investigate a workable action plan, case protocol or enterprise concept applying the principles of chatbots and automated client support systems to a real community context.